In the poll of the latest issue of the magazine Building Management 2/2025, our colleague Tomáš Korpáš, Director of the Facility Management Division, talks about how Facility Management is evolving over time.
What basic services should a professional Facility Management company be able to provide for their clients?
Professional Facility Management Company provides technical management of buildings, including maintenance, inspection and repair of facilities. It manages energy management in order to optimize consumption and reduce costs. Provides support services such as housekeeping, waste management, concierge and security services. Uses modern IT solutions such as BMS systems and IoT sensors to manage buildings efficiently. Provides HSE, fire protection and administrative management, including asset accounting and space optimization. The aim is to reduce operating costs, increase user comfort and promote sustainability.
Tomáš Korpáš, Director of Facility Management Division, ENGIE Services
Which of the activities related to Facility Management should a company definitely have in-house staff resources and which can be outsourced?
The firm should use internal resources to provide strategic Facility management, service quality control and administration, including asset and contract record keeping. It is important to have an in-house HSE, fire protection and energy management expert to optimise costs. Technical maintenance of core systems can be handled in-house, but specialized repairs and revisions can be outsourced. Support services such as cleaning, waste management, reception and security services are often outsourced for flexibility and cost-effectiveness. IT and smart building solutions, such as BMS systems and IoT monitoring, are preferably managed externally if the company does not have an in-house technology team. The key is to strike a balance between in-house and outsourced solutions to maintain efficiency and quality of service.
What tools can Facility Management companies currently use to ensure efficient and optimised building operations for their clients?
Facility management companies can use BMS (Building Management System) for centralized management and monitoring of technical equipment in buildings. CMMS (Computerized Maintenance Management System) helps to plan maintenance, record breakdowns and optimize work processes. IoT sensors and smart metering systems enable real-time monitoring of energy consumption, air quality and occupancy. Energy management platforms analyse data to identify cost-saving measures and reduce operating costs. AI and predictive analytics enable the prevention of technical equipment failures and improve maintenance efficiency. Digitalization and automation of processes contribute to better decision-making, higher efficiency and more sustainable building management.
To what extent can the right management of buildings influence their operating costs and the efficiency of business processes as a whole?
Properly set up building management can significantly reduce operating costs, with savings of 10-30% through optimised energy consumption, efficient maintenance and digitalisation of processes. Intelligent building management systems (BMS, IoT sensors, AI analytics) enable predictive maintenance, minimising breakdowns and extending the lifetime of technical equipment. Efficient space management reduces spare capacity and creates a flexible working environment, contributing to higher employee productivity. Implementing sustainable solutions such as energy efficient technologies and renewable energy sources leads to long-term cost reductions and environmental compliance. Digitalization of administrative and facility processes reduces time-consuming management and improves decision-making based on accurate data. Overall, proper building management increases the efficiency of business processes, reduces operational risks and improves the comfort and safety of building occupants.
What should companies focus on when it comes to Facility Management in the coming years?
In the area of Facility Management, companies should focus on digitalization and automation of processes in the coming years, including the use of BMS systems, IoT sensors and artificial intelligence to optimize building management. Energy efficiency and sustainability will be key, with an emphasis on renewable energy, smart installations and reducing carbon footprints. Flexible and hybrid working environments will also be increasingly important, enabling better use of space and enhancing employee comfort. Building security and cyber protection will become a necessity, especially with the integration of smart technologies and cloud solutions. Businesses will also need to invest in predictive maintenance and data analytics to prevent disasters and minimise unplanned outages. Overall, Facility Management will increasingly focus on sustainable, intelligent and cost-effective solutions that reduce costs and increase operational efficiency.