{"id":11107,"date":"2026-03-11T17:47:30","date_gmt":"2026-03-11T16:47:30","guid":{"rendered":"https:\/\/engie.sk\/information-for-residents-of-raca-on-energy-assistance-in-2026\/"},"modified":"2026-03-11T17:57:33","modified_gmt":"2026-03-11T16:57:33","slug":"information-for-residents-of-raca-on-energy-assistance-in-2026","status":"publish","type":"post","link":"https:\/\/engie.sk\/en\/information-for-residents-of-raca-on-energy-assistance-in-2026\/","title":{"rendered":"Information for residents of Ra\u010da on energy assistance in 2026"},"content":{"rendered":"\n<p><strong>Ra\u010dianska tepl\u00e1rensk\u00e1, a.s. informs the inhabitants of the Ra\u010da district about the situation related to energy assistance for households for the year 2026. Our company has provided the Ministry of Economy with all the required data in due time (September 2025) and we are currently providing maximum assistance to customers in solving their complaints. <\/strong><\/p>\n<p>The energy assistance mechanism for 2026 <strong>is fully under the competence of the Ministry of Economy of the Slovak Republic. <\/strong>This means that the Ministry is responsible for the whole process and administers it. The role of the heat suppliers was exclusively to provide the requested data on heat supply.  <strong>Ra\u010dianska tepl\u00e1rensk\u00e1 handed over this data to the Ministry within the set deadline &#8211; already in September 2025.<\/strong><\/p>\n<p>Since that time, we have not received any further requests from the Department to supplement or verify the data.  <strong>At the same time, heat suppliers do not have access to the energy assistance system and cannot make any adjustments to it.<\/strong><\/p>\n<p>After the launch of the energy assistance portal &#8211; 8 January 2026, households from the Ra\u010da district started to contact our company with complaints regarding incorrect data in the system. We responded to each call\/email and helped customers to identify the points of consumption, confirmed the connection to the central heat supply (CHP) and guided them in the further procedure.  <\/p>\n<p><strong>At the beginning of February (3.2.2026) we found out on the basis of the published table that Ra\u010dianska tepl\u00e1rensk\u00e1 does not appear in the energy assistance database at all.<\/strong> <strong>We immediately alerted the Ministry of Economy of the Slovak Republic to this fact and provided them with all the necessary documents to verify the situation and arrange a remedy.  <\/strong><\/p>\n<p>Ra\u010dianska tepl\u00e1rensk\u00e1 <strong>has fulfilled all legal reporting obligations<\/strong> and we are repeatedly trying to resolve the situation. We trust that the Ministry will rectify the situation without delay. In the meantime, we stand ready to continue to provide our customers with full cooperation in resolving their situation.  <\/p>\n<p><strong>How can subscribers proceed?<\/strong><\/p>\n<p>If households encounter incorrect information when applying for energy assistance, it is recommended that:<\/p>\n<ul>\n<li>lodge <strong>an objection or complaint directly with the Ministry of Economy<\/strong>, which administers the energy assistance system,<\/li>\n<li>if necessary, request <strong>confirmation of connection to the central heat supply (CZT)<\/strong> from Ra\u010dianska tepl\u00e1rensk\u00e1, a.s.<\/li>\n<\/ul>\n<p>More information on the 2026 Energy Assistance Address: <a href=\"https:\/\/www.energopomoc.sk\/\"><strong>https:\/\/www.energopomoc.sk\/<\/strong><\/a><strong>  <\/strong><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Our company has provided the Ministry of Economy of the Slovak Republic with all the required data and we are currently providing our customers with maximum cooperation in solving their complaints.<\/p>\n","protected":false},"author":2,"featured_media":11110,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[128,132,124,111],"tags":[],"class_list":["post-11107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engie-in-slovakia","category-heat-production-and-distribution","category-news","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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